TERMS & CONDITIONS

Effective Date: 30/08/2025

Welcome to Acupuncture by Annie("we", "our", or "us"). By accessing or using our website (www.acupuncturebyannie.com.au) ("Website"), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our Website.

1. Use of Website

  • You must be at least 18 years of age to use this Website.

  • You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use of this Website by others.

  • We reserve the right to suspend or terminate access to the Website at any time, without notice, for any reason we deem appropriate.

2. Medical Disclaimer

  • The content on this Website is provided for general informational purposes only and should not be considered medical advice.

  • Our acupuncture and related services are not a substitute for professional medical care.

  • Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment.

3. Appointments and Services

  • Appointments can be booked online or by contacting us directly.

  • By booking an appointment, you agree to our cancellation and rescheduling policy, including any applicable fees for late cancellations or missed appointments.

  • Prices and services are subject to change at any time without prior notice.

4. Privacy Policy

We are committed to protecting your personal and health information in accordance with the following laws:

  • Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs);

  • Health Records Act 2001 (Vic), which governs the handling of health information in Victoria.

What We Collect:

We may collect the following types of information:

  • Personal details (e.g. name, contact information);

  • Health information relevant to the services you receive;

  • Any other information voluntarily submitted through contact forms or bookings.

How We Use It:

  • To provide you with acupuncture and wellness services;

  • For appointment scheduling and client communication;

  • To comply with legal and professional obligations;

  • For administrative purposes.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We will not disclose your information without your consent, unless required by law. Please refer to our full Privacy Policy for more details.

5. Intellectual Property

All content on this Website—including text, graphics, images, videos, and logos—is the property of [Your Clinic Name] or its licensors and is protected under copyright, trademark, and other intellectual property laws.

You may view or download content for personal, non-commercial use only. You may not reproduce, distribute, or modify any material without our written permission.

6. Third-Party Links

This Website may contain links to third-party websites. We do not control or endorse the content on these websites and are not responsible for any loss or damage you may incur from their use.

7. Limitation of Liability

To the extent permitted by Victorian and Australian law:

  • We exclude all liability for any direct, indirect, or consequential loss or damage arising from your use of the Website or reliance on any information provided.

  • This includes any health outcomes based on use of the information provided, or inability to access the Website.

8. Indemnity

You agree to indemnify and hold harmless [Your Clinic Name], its staff, contractors, and affiliates from any claims, damages, or expenses arising out of your breach of these Terms or misuse of the Website.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect from the date they are posted on this page. Your continued use of the Website indicates your acceptance of any changes.

10. Governing Law

These Terms and your use of the Website are governed by the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Acupuncture By Annie
704 Sturt Street
Ballarat, VIC, 3350
Email: byannie.acupucture@gmail.com.au
Phone: 0408707666